MARBLELIFE® Houston Privacy Policy
Effective Date: [Date published]
MARBLELIFE Houston, operated by MARBLELIFE Houston (“we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, and share personal information when you visit marblelife-houston.com, request an estimate, communicate with us, or interact with our online advertising.
1. Information We Collect
Information you provide
When you request an estimate or contact us, we collect information you choose to provide. This may include your name, email address, telephone number, service address, surface type, project description, how you heard about us, and other information relevant to your request.
We may also retain correspondence, appointment details, and records relating to the services you request or receive.
Please do not submit Social Security numbers, payment card details, health information, or other sensitive personal information through our general website forms.
Information collected automatically
When you visit our website, we and our technology providers may collect information about your device and website activity. This may include your IP address, browser and device type, operating system, referring website, pages viewed, interactions with website features, visit times, and cookie or advertising identifiers.
2. How We Use Information
We use personal information to:
-
Respond to questions and estimate requests.
-
Schedule appointments and provide requested services.
-
Communicate about projects, appointments, and customer support.
-
Maintain business and customer records.
-
Operate, secure, troubleshoot, and improve our website.
-
Understand how visitors find and use our website.
-
Measure advertising results and improve our marketing.
-
Send marketing communications when permitted by law and consistent with your preferences.
-
Comply with legal obligations and protect our rights.
3. Cookies and Website Measurement
Our website may use cookies, pixels, and similar technologies. Cookies are small files stored on your browser or device. Pixels are website tools that help record visits or actions.
These technologies support website functionality, help us understand visitor activity, and measure whether advertising leads to inquiries or other actions.
You can manage cookies through your browser settings. Blocking or deleting cookies may affect website functionality. Browser cookie settings do not necessarily prevent information from being transmitted directly from our systems to service providers.
4. OpenAI Advertising and Conversion Tracking
We advertise through OpenAI, including advertising displayed in ChatGPT, and use OpenAI conversion tracking to understand whether our advertising leads to website visits, estimate requests, or other measured actions.
The OpenAI Measurement Pixel can use cookies and advertising identifiers to connect website activity with advertising interactions. Information sent to OpenAI may include an advertising click identifier, browser reference, website origin, event type, event time, and associated event details.
We use the resulting reports to evaluate advertising performance and improve our campaigns. OpenAI’s Conversion Terms permit OpenAI to process conversion information for reporting, advertising measurement, delivery, optimization, audience creation, and the development and improvement of its products and services, subject to applicable agreements and privacy requirements.
For estimate and consultation forms, we share advertising-measurement information with OpenAI only when you select the optional advertising-measurement checkbox. Leaving it unchecked does not affect your request for service.
If we enable advanced matching, your email address may be hashed before sharing it with OpenAI for advertising measurement. Advanced matching is currently disabled.
For information about OpenAI’s practices, please review its Privacy Policy and Conversion Terms.
5. How We Share Information
We may share information with:
-
Service providers: Companies that support website hosting, security, communications, customer management, appointment scheduling, analytics, and business operations.
-
MARBLELIFE support and service partners: Relevant MARBLELIFE organizations or service partners when needed to route inquiries, support our operations, or fulfill service requests.
-
Advertising and measurement partners: Including OpenAI, as described in this policy. These partners may receive online identifiers and website activity information.
-
Professional advisers and authorities: When reasonably necessary for legal compliance, professional advice, fraud prevention, or protection of our business and customers.
-
Parties to a business transaction: In connection with a merger, acquisition, financing, or transfer of business assets, subject to applicable law.
Some advertising disclosures may qualify as a “sale,” “sharing,” or processing for targeted advertising under applicable privacy laws, depending on the information disclosed and how it is used. Where applicable, you may exercise the corresponding opt out rights described below.
6. Your Privacy Choices and Rights
You may contact us using the information below to ask about our privacy practices or submit a privacy request.
Depending on your location and applicable law, you may have rights to access your personal information, obtain a copy, correct inaccuracies, request deletion, or opt out of certain advertising, sale, sharing, or profiling activities.
We may need to verify your identity before fulfilling a request. We will respond within applicable legal deadlines and will not unlawfully discriminate against you for exercising your rights.
If we deny a request, you may appeal by contacting us and identifying your message as a “Privacy Request Appeal.” Where required, we will provide information about contacting the appropriate regulator.
You may unsubscribe from marketing emails using the link in those messages. We may still send communications needed to respond to your inquiries or provide requested services.
7. Information Retention
We retain personal information for as long as reasonably necessary for the purposes described in this policy. Retention periods depend on the nature of the information, our relationship with you, service and warranty needs, legal requirements, and legitimate record keeping or dispute resolution needs.
8. Information Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of electronic storage or transmission is completely secure.
9. Children’s Privacy
Our website and services are intended for adults seeking residential or commercial surface care services. We do not knowingly collect personal information from children under 13.
If you believe a child has provided personal information to us, please contact us so we can investigate and take appropriate action.
10. Other Websites
Our website may link to other websites, including MARBLELIFE product websites, social media platforms, and third party services. Their privacy practices are governed by their own policies.
11. Changes to This Policy
We may update this Privacy Policy as our practices or legal requirements change. Updates will appear on this page with a revised effective date. We will provide additional notice or obtain consent when required by law.
12. Contact Us
For privacy questions, requests, or appeals, contact:
MARBLELIFE Houston
Legal business name: MARBLELIFE Houston
Email: web-marketing@marblelife.com
Phone: 832-470-5588
Website: marblelife-houston.com
